What is it about
This global toolkit from the World Bank helps governments use digital tools to make citizen engagement more effective, inclusive, and results-driven. Instead of starting from scratch, public servants can use the catalog to explore over 160 real-world examples of digital citizen engagement, organized by goals like transparency, feedback, collaboration, and civic tech innovation.
The toolkit is not a one-size-fits-all manual. It offers a practical way to explore what has worked elsewhere and adapt it to local contexts. Whether reformers are designing a participatory budgeting platform or setting up a grievance redress portal, this resource helps them choose the right digital approach, grounded in real use cases and evidence.
When to use it
- Stakeholder engagement
- Designing digital platforms or feedback loops
- Early-stage reform planning
- Strengthening transparency and participation strategies