What is it about
This resource argues that procurement technology will only work if it works for people. Many e-procurement systems fail because they are built around bureaucratic rules, not the real-world needs of users like suppliers, procurement officers, or auditors. This guide by the Open Contracting Partnership shows how a human-centered design (HCD) approach can make procurement systems more usable, more inclusive, and more effective.
Instead of starting with technical requirements, HCD focuses on understanding how people actually use procurement tools, where they struggle, and what would make their jobs easier. The guide shares practical lessons from countries that have applied this approach to build systems that improve access, reduce errors, and support better oversight – not just compliance.
When to use it
- Designing or improving procurement systems
- Early problem diagnosis
- Engaging users and stakeholders
- Testing and refining digital platforms